From an experience perspective, we had to ensure our already trialled & tested experiences were brought uninterrupted to the same customers. The available re-build time enabled us to add some extra enhancements. Additionally, merging our UK-only experiences with the global app, created a set of additional specifications we had to comply with. From accessibility, to multi-language support readiness, we had a long check list of new UX bits to make sure are correct before going live.Nonetheless, we successfully kept the core experiences, sourcing the appropriate patterns and components from the inherit system, while contributing to the system with new elements.
Moving on to visual design, our work started with the redesign of all our components on screen. Our goal was to match with the existing design ecosystem, without breaking the experience. This proved to be a very technical-intensive task, given the very short deadline and the new governance process we had to follow, as we were now part of the wider organisation. At the same time, HSBC's design system was going through an overhaul redesign, with many changes that added extra complexity on the creation of any new components and patterns.